I was training some new Customer Service Representatives the other day, a task I take very seriously, and came across some customer service atrocities I thought I would share. If you recognize some of the bad behavior I list below, then you should consider making some changes.

I am very pleased with the Auto Tech Clinic located on Michigan Avenue at Telegraph Road in Dearborn, Michigan. They have supplied me with great service time and time again. Prior to this visit, I had only had oil changes and brakes done at this shop and was always pleased. In fact, last year I took my car in for brakes, which I thought I needed. The Auto Tech technician, on that day, came out to tell me I didn't need brakes at that time. He could have easily sold me the brakes, my car had 60,000 miles on it and the original brakes were still on it. I would have never questioned the repair, but he chose to be honest, and I got another 12,000 miles on those brakes before I returned to have them replaced. Auto Tech gave me a great price on that Buy Chevy Truck brake job too.

Extreme accessory #2 - AEM Brute force air intakes. I know every one is always talking K&N when it comes to filters and intakes, however the AEM Brute force intake is what I recommend hands down. The AEM Brute force is top of the line allowing the most airflow you will find. Throw on a throttle body spacer and you have really made some Chevy Truck Deal improvements to your stock system.

HINTERLAND On your drive through the hinterland, discover the pretty town of Montville,which is home to pottery studios, art galleries, antique stores, and fashion houses. Another 20klms north through Nambour is Yandina. You will find the Ginger Factory there where you can have an interesting tour and buy gingerbread men and ginger candies made from quality Buderim ginger.

Realize the bidders for Saturn could care less about the Vue, the Sky or any other GM vehicle. They want to tap into the proven way of gaining customers who would never darken a GM dealer's door. Furthermore, they will win over new customers besides those that already have shown disdain for stepping into a chevy truck z71 deal, no matter how good the commercials or the cars become.

She is still young, still looking for that "real" man. Teens undergo the constant search for a real man or at least a boyfriend to call their own, but in the meantime, according to this ad, they will have to settle for a real smoke.

On Part 4 of our series of articles about truck restorations I will talk about more lessons learned the hard way during the restoration of my 1954 Chevy truck.