I was training some new Customer Service Representatives the other day, a task I take very seriously, and came across some customer service atrocities I thought I would share. If you recognize some of the bad behavior I list below, then you should consider making some changes.

I am very pleased with the Auto Tech Clinic located on Michigan Avenue at Telegraph Road in Dearborn, Michigan. They have supplied me with great service time and time again. Prior to this visit, I had only had oil changes and brakes done at this shop and was always pleased. In fact, last year I took my car in for brakes, which I thought I needed. The Auto Tech technician, on that day, came out to tell me I didn't need brakes at that time. He could have easily sold me the brakes, my car had 60,000 miles on it and the original brakes were still on it. I would have never questioned the repair, but he chose to be honest, and I got another 12,000 miles on those brakes before I returned to have them replaced. Auto Tech gave me a great price on that Buy Chevy Truck brake job too.

Joe noted her fear. She had that chill that only fear can bring to your body. Joe spoke "Ma'am I'm here to help you. Won't you wait in the car where it's warm." Joe crawled on his belly to find the place to put the jack, skinned his knuckles changing the tire. As Joe was tightening the lug nuts the old gal rolled down her window and Chevy Truck Deal began to talk with him. She expressed her gratitude for his help and asked if she could pay him.

Also during the test drive, go up hills and in curves see if it has enough power in the motor to get you around. Don't turn on the radio; you need it to be quiet to see if there are any strange noises from the motor. Make sure the car handles well and does not need to be lined up. Make sure any dealer oral promises are written down and signed for so they have to back up their promises.

The Department of Public Safety Highway Patrol said that their officer was dispatched to FM 1836 near FM 1895 just southeast of Kaufman County at 7:22 a.m. for a two vehicle collision between a chevy truck motors and a Dodge.

This advertisement features a man and a woman playing football. The man is lifting the woman into the air. Both are laughing and full of excitement. The scene takes place in an open field, but the background is hazy to reduce its importance. Both the man and the woman are dirty from the football they have been playing. The woman's armpit is located within inches of the man's face.

To sum this up, do some homework in advance on any dealer, then check out the car you want. A little investigating on the vehicle will save you money and time in the long run.