I was training some new Customer Service Representatives the other day, a task I take very seriously, and came across some customer service atrocities I thought I would share. If you recognize some of the bad behavior I list below, then you should consider making some changes.

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People who are still hung up on their decision might find it helpful to visit a Philadelphia Chevy Dealer who sells both new cars and used ones. This is where you should go if you need an outside influence on your decision.