I was training some new Customer Service Representatives the other day, a task I take very seriously, and came across some customer service atrocities I thought I would share. If you recognize some of the bad behavior I list below, then you should consider making some changes.

I am very pleased with the Auto Tech Clinic located on Michigan Avenue at Telegraph Road in Dearborn, Michigan. They have supplied me with great service time and time again. Prior to this visit, I had only had oil changes and brakes done at this shop and was always pleased. In fact, last year I took my car in for brakes, which I thought I needed. The Auto Tech technician, on that day, came out to tell me I didn't need brakes at that time. He could have easily sold me the brakes, my car had 60,000 miles on it and the original brakes were still on it. I would have never questioned the repair, but he chose to be honest, and I got another 12,000 miles on those brakes before I returned to have them replaced. Auto Tech gave me a great price on that Buy Chevy Truck brake job too.

Very dumb move. When you're Chevy Truck Deal with another culture you're not familiar with, the safest thing to do is be ultra-conservative especially where the women are concerned. In many cultures, you should not speak directly to the woman or make eye contact or touch her in any way.

Two-Lane Blacktop (1971) - Who needs plots? This movie doesn't! All we need is a Driver, a Mechanic, a Girl, a guy with a GTO, a 55 Chevy gasser and a few random hitch hikers to make a great car movie! This movie is all about cars and nothing else! You get to see and hear a nice 55 Chevy almost every scene as well as a GTO. The movie opens with a Drag Race and ends with one!

The Department of Public Safety Highway Patrol said that their officer was dispatched to FM 1836 near FM 1895 just southeast of Kaufman County at 7:22 a.m. for a two vehicle collision between a chevy truck auto parts and a Dodge.

As we were leaving the parking lot of our favorite burger joint, all of a sudden the engine revved, and my foot slipped off the clutch pedal! Well Imagine My Surprise !

Of course these all are in no particular order. Each truck is an excellent buy. What truck a customer picks up is solely based on personal preference. The 2011 season looks to be promising and let's hope it stays that way.