I was training some new Customer Service Representatives the other day, a task I take very seriously, and came across some customer service atrocities I thought I would share. If you recognize some of the bad behavior I list below, then you should consider making some changes.

Hortense Who's-House-It-Is, is home for the second-showing when the realtor brings the woman back to see her house. Affable person that she is she follows them around chatting Buy Chevy Truck about the house.

If you're buying from a dealer ask to see the maintenance record. Also ask for this from an individual selling a car. If they don't have it, ask for contact information on the previous owner and where any service had been done. When buying from a Chevy Truck Deal ask for the Buying Guide, federal law says they have to show it to you.

If painting a medium sized car a totally different color and you're doing door jambs, under the hood, trunk etc... 3 quarts will be enough. It will give you 1.5 gallons of paint to spray with. That's a lot.

But don't head on down to your local chevy truck accessories deal just yet for a Suburban. Just because there are lots of play dates in your schedule doesn't mean you have to spend all of your money on gas. Also, just because you need lots of cargo/human room does not mean you have to dread driving the "family car." Trust me, I have road tested a number of surprisingly quick and agile family vehicles this year.

In those days, I knew a young man, older than me, who drove a white 1957 Chevrolet that had power-pack heads with a four barrel carburetor, dual exhausts, and automatic, all housed in a four door hardtop body painted white. If I remember correctly, his name was Kenneth King.

On Part 4 of our series of articles about truck restorations I will talk about more lessons learned the hard way during the restoration of my 1954 Chevy truck.