I was training some new Customer Service Representatives the other day, a task I take very seriously, and came across some customer service atrocities I thought I would share. If you recognize some of the bad behavior I list below, then you should consider making some changes.

I am very pleased with the Auto Tech Clinic located on Michigan Avenue at Telegraph Road in Dearborn, Michigan. They have supplied me with great service time and time again. Prior to this visit, I had only had oil changes and brakes done at this shop and was always pleased. In fact, last year I took my car in for brakes, which I thought I needed. The Auto Tech technician, on that day, came out to tell me I didn't need brakes at that time. He could have easily sold me the brakes, my car had 60,000 miles on it and the original brakes were still on it. I would have never questioned the repair, but he chose to be honest, and I got another 12,000 miles on those brakes before I returned to have them replaced. Auto Tech gave me a great price on that Buy Chevy Truck brake job too.

Very dumb move. When you're Chevy Truck Deal with another culture you're not familiar with, the safest thing to do is be ultra-conservative especially where the women are concerned. In many cultures, you should not speak directly to the woman or make eye contact or touch her in any way.

I have to tell you that I was stunned and amazed when we were in the final laps Sunday afternoon. I was driving the last hour when I got flagged for a violation. The judge said "Dude you gotta get this piece of junk back on the track" so we worked our penalty and were on the finishing lap.

Here are the basic steps of marketing & advertising you must know & use, if you want to make huge profits in your business. Did you know?... Marketing and Advertising work together you simply can't overlook the fact that if you're running a great ad for buy chevy truck engines, you may want to think twice about running the ad in 'Dolly" magazine.

In those days, I knew a young man, older than me, who drove a white 1957 Chevrolet that had power-pack heads with a four barrel carburetor, dual exhausts, and automatic, all housed in a four door hardtop body painted white. If I remember correctly, his name was Kenneth King.

Of course these all are in no particular order. Each truck is an excellent buy. What truck a customer picks up is solely based on personal preference. The 2011 season looks to be promising and let's hope it stays that way.