I was training some new Customer Service Representatives the other day, a task I take very seriously, and came across some customer service atrocities I thought I would share. If you recognize some of the bad behavior I list below, then you should consider making some changes.

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As we were leaving the parking lot of our favorite burger joint, all of a sudden the engine revved, and my foot slipped off the clutch pedal! Well Imagine My Surprise !

The GMC also has the most accessible and comfortable third row I have ever experienced in my whole life. Yes, adults can actually ride in the back without needing a chiropractor visit. Yet the Acadia is small enough that I have never almost been mowed down by one in a supermarket parking lot.