I was training some new Customer Service Representatives the other day, a task I take very seriously, and came across some customer service atrocities I thought I would share. If you recognize some of the bad behavior I list below, then you should consider making some changes.

Hortense Who's-House-It-Is, is home for the second-showing when the realtor brings the woman back to see her house. Affable person that she is she follows them around chatting Buy Chevy Truck about the house.

If you're buying from a dealer ask to see the maintenance record. Also ask for this from an individual selling a car. If they don't have it, ask for contact information on the previous owner and where any service had been done. When buying from a Chevy Truck Deal ask for the Buying Guide, federal law says they have to show it to you.

The Ford Flex stands out because it offers minivan like room for seven yet it isn't one. It also isn't really a wagon or an SUV. Who cares what it is because all that matters is what it can do. The Flex has a versatile, well built and stylish interior. It is also available with the same 3.5 liter 346 horsepower Ecoboost motor from the Taurus SHO. That makes the Flex the muscle car of this grouping.

But don't head on down to your local chevy truck value deal just yet for a Suburban. Just because there are lots of play dates in your schedule doesn't mean you have to spend all of your money on gas. Also, just because you need lots of cargo/human room does not mean you have to dread driving the "family car." Trust me, I have road tested a number of surprisingly quick and agile family vehicles this year.

In those days, I knew a young man, older than me, who drove a white 1957 Chevrolet that had power-pack heads with a four barrel carburetor, dual exhausts, and automatic, all housed in a four door hardtop body painted white. If I remember correctly, his name was Kenneth King.

The GMC also has the most accessible and comfortable third row I have ever experienced in my whole life. Yes, adults can actually ride in the back without needing a chiropractor visit. Yet the Acadia is small enough that I have never almost been mowed down by one in a supermarket parking lot.