I was training some new Customer Service Representatives the other day, a task I take very seriously, and came across some customer service atrocities I thought I would share. If you recognize some of the bad behavior I list below, then you should consider making some changes.

I am very pleased with the Auto Tech Clinic located on Michigan Avenue at Telegraph Road in Dearborn, Michigan. They have supplied me with great service time and time again. Prior to this visit, I had only had oil changes and brakes done at this shop and was always pleased. In fact, last year I took my car in for brakes, which I thought I needed. The Auto Tech technician, on that day, came out to tell me I didn't need brakes at that time. He could have easily sold me the brakes, my car had 60,000 miles on it and the original brakes were still on it. I would have never questioned the repair, but he chose to be honest, and I got another 12,000 miles on those brakes before I returned to have them replaced. Auto Tech gave me a great price on that Buy Chevy Truck brake job too.

Extreme accessory #2 - AEM Brute force air intakes. I know every one is always talking K&N when it comes to filters and intakes, however the AEM Brute force intake is what I recommend hands down. The AEM Brute force is top of the line allowing the most airflow you will find. Throw on a throttle body spacer and you have really made some Chevy Truck Deal improvements to your stock system.

I have to tell you that I was stunned and amazed when we were in the final laps Sunday afternoon. I was driving the last hour when I got flagged for a violation. The judge said "Dude you gotta get this piece of junk back on the track" so we worked our penalty and were on the finishing lap.

But don't head on down to your local chevy truck models deal just yet for a Suburban. Just because there are lots of play dates in your schedule doesn't mean you have to spend all of your money on gas. Also, just because you need lots of cargo/human room does not mean you have to dread driving the "family car." Trust me, I have road tested a number of surprisingly quick and agile family vehicles this year.

As we were leaving the parking lot of our favorite burger joint, all of a sudden the engine revved, and my foot slipped off the clutch pedal! Well Imagine My Surprise !

To sum this up, do some homework in advance on any dealer, then check out the car you want. A little investigating on the vehicle will save you money and time in the long run.