I was training some new Customer Service Representatives the other day, a task I take very seriously, and came across some customer service atrocities I thought I would share. If you recognize some of the bad behavior I list below, then you should consider making some changes.

I am very pleased with the Auto Tech Clinic located on Michigan Avenue at Telegraph Road in Dearborn, Michigan. They have supplied me with great service time and time again. Prior to this visit, I had only had oil changes and brakes done at this shop and was always pleased. In fact, last year I took my car in for brakes, which I thought I needed. The Auto Tech technician, on that day, came out to tell me I didn't need brakes at that time. He could have easily sold me the brakes, my car had 60,000 miles on it and the original brakes were still on it. I would have never questioned the repair, but he chose to be honest, and I got another 12,000 miles on those brakes before I returned to have them replaced. Auto Tech gave me a great price on that Buy Chevy Truck brake job too.

Joe noted her fear. She had that chill that only fear can bring to your body. Joe spoke "Ma'am I'm here to help you. Won't you wait in the car where it's warm." Joe crawled on his belly to find the place to put the jack, skinned his knuckles changing the tire. As Joe was tightening the lug nuts the old gal rolled down her window and Chevy Truck Deal began to talk with him. She expressed her gratitude for his help and asked if she could pay him.

I have to tell you that I was stunned and amazed when we were in the final laps Sunday afternoon. I was driving the last hour when I got flagged for a violation. The judge said "Dude you gotta get this piece of junk back on the track" so we worked our penalty and were on the finishing lap.

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She is still young, still looking for that "real" man. Teens undergo the constant search for a real man or at least a boyfriend to call their own, but in the meantime, according to this ad, they will have to settle for a real smoke.

"We've been competing with Ford, GM and Dodge for 50 years. We know the full-size market is very loyal and smart. Once they get familiar with the Tundra, get to know it, I think they will consider it. Loyalty is definitely key in this market, but it will only get you so far," Morrissey noted.