I was training some new Customer Service Representatives the other day, a task I take very seriously, and came across some customer service atrocities I thought I would share. If you recognize some of the bad behavior I list below, then you should consider making some changes.

Hortense Who's-House-It-Is, is home for the second-showing when the realtor brings the woman back to see her house. Affable person that she is she follows them around chatting Buy Chevy Truck about the house.

Very dumb move. When you're Chevy Truck Deal with another culture you're not familiar with, the safest thing to do is be ultra-conservative especially where the women are concerned. In many cultures, you should not speak directly to the woman or make eye contact or touch her in any way.

Also during the test drive, go up hills and in curves see if it has enough power in the motor to get you around. Don't turn on the radio; you need it to be quiet to see if there are any strange noises from the motor. Make sure the car handles well and does not need to be lined up. Make sure any dealer oral promises are written down and signed for so they have to back up their promises.

Realize the bidders for Saturn could care less about the Vue, the Sky or any other GM vehicle. They want to tap into the proven way of gaining customers who would never darken a GM dealer's door. Furthermore, they will win over new customers besides those that already have shown disdain for stepping into a chevy truck engines deal, no matter how good the commercials or the cars become.

You work hard for your money, and you deserve the best deals available to you for that money. So, you are going to want to find a dealer that offers you the best special pricing and financing on both used and new cars. With the right sales representative, you can find the car you want and at a price you need. With online and in person representation, you are sure to get all of your questions answered promptly. You can also log on to the internet and once you have found the car you want, you can pre-approve yourself for it. Then, all you need to do is go to the dealership and sign some papers and you are off in your new car.

"We've been competing with Ford, GM and Dodge for 50 years. We know the full-size market is very loyal and smart. Once they get familiar with the Tundra, get to know it, I think they will consider it. Loyalty is definitely key in this market, but it will only get you so far," Morrissey noted.