I was training some new Customer Service Representatives the other day, a task I take very seriously, and came across some customer service atrocities I thought I would share. If you recognize some of the bad behavior I list below, then you should consider making some changes.

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If painting a car the same color ( maybe you have a few bodywork primer areas) no biggie, Most times, 2-2.5 quarts will be plenty. As you may have already learned on this site, basecoat is always mixed to a 1/1 ratio. So if you have 2 quarts of base, it will make a gallon of sprayable material. If you have a litre of base, it will give you two litre of sprayable material after being reduced with your reducer. Are you with me? if not, just comment below.

Volvo expects that the new XC will capture the desires of modern day owners which have active urban lifestyle. The automaker also intends to follow up the concept version with the production venture before the end of the decade.